SUBJECT/RECOMMENDATION:
Title
Performance Measurement Project Update (WSO)
Body
SUMMARY:
Staff presented City Council a work plan in November 2013 tied to the Strategic Goal to Provide Cost Effective Municipal Services and Infrastructure, particularly noted within the Quality objective that will we continuously measure and improve our performance. Staff recommended an internal path for defining measurements, using in-house resources rather than an external system, like the Florida Benchmarking consortium that the City had used to some limited degree in the past.
Over the last year, staff completed steps identified for Performance Measurement and is finalizing measures for public output consistent with the timeframe provided in 2013. Staff has identified public facing measures for 8 of the 17 departments. Staff looked at measures used in other communities, reviewed all the department's internal measures and citizen survey results to decide that these are the measures most important to share with the community. Twenty-five output measures have been identified across the Fire/Rescue, Police, Finance & Budget, Parks & Recreation, Library, Public Utilities and Solid Waste departments.
In addition to initiating the output of measures, staff will be rolling out two additional items related to the Performance Measurement tasks identified last year, as follows:
1. Opengov - The City has subscribed to an open budget, transparency program used by many communities throughout the country (150 communities in 30 states) that will provide line item expenditure detail by department, by program (cost center) function, on a monthly (live) basis. Opengov will allow the public to view, search and compile data across various expenditure categories. Internally, our managers will be able to view trends and monitor actual spending compared to budget without having to wait for in-house production of monthly reports.
Staff will provide a live demonstration of the Opengov product at the November 3, 2014 Council Worksession. Implementation will be underway, but will require a number of additional, incremental steps before the platform will be completely live to the public.
2. ICMA Insights - As discussed with Council last year, ICMA has revised and enhanced its performance measurement analytics platform, which was launched in September 2014. Staff is moving forward with subscribing to ICMA Insights for less than the City's annual investment with the Florida Benchmarking Consortium. ICMA's platform will provide comparative data and analytics by various criteria (i.e., population or coastal communities) across 900 performance metrics.