SUBJECT/RECOMMENDATION:
Title
Authorize a purchase order to NWN Carousel Industries, LLC, of Los Angeles, CA, for telecommunications carrier services, SIP trunking, long-distance services, hardware, emergency backup services, and associated professional services supporting the City's Microsoft Teams telephony environment, in a not-to-exceed amount of $177,426.42, pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Cooperative Purchase, and authorize the appropriate officials to execute same.
Body
SUMMARY:
The City provides enterprise voice communications and contact center services to more than 80 city facilities through its Microsoft Teams telephony platform and Genesys contact center solution. These services support daily operations and provide reliable communications for city departments and the public.
In 2023, the City transitioned its enterprise telephone system to Microsoft Teams. This purchase provides the telecommunications services and support necessary to maintain that environment, including Microsoft Teams Operator Connect, SIP trunking, Direct Inward Dial (DID) services, Enhanced 911 (E911), analog connectivity, long-distance services, professional implementation services, and Starlink satellite communications for emergency backup connectivity.
NWN Carousel Industries, LLC will replace PowerNet, Inc. as the City's provider for telecommunications carrier services, Network Operations Center (NOC) support, and related professional services supporting the Microsoft Teams telephony platform and Genesys contact center solution.
The total not-to-exceed purchase amount of $177,426.42 includes one-time implementation and professional services, recurring telecommunications services for a 36-month term, and related hardware and support. Authorization is requested to piggyback Choice Partners National Purchasing Cooperative Contract No. 25/018MF-44, Information Technology and Related Services, which is valid through May 20, 2027, with three, one-year renewal options.
APPROPRIATION CODE AND AMOUNT:
Funding for the current year’s portion of this purchase order is available in the Information Technology department, cost code 5559862-542100, Utilities-Telephone. Future year costs will be requested as part of the annual budget process. The Information Technology department is funded by revenues from the Administrative Services Fund, an internal service fund of the city responsible for the administration of city-wide technology services.
STRATEGIC PRIORITY:
These purchases will support strategic objectives 1.2, 1.3, and 1.4 for High Performing Government. The Information Technology Department maintains critical public infrastructure to deliver sustain a high level of service to support a safe and healthy community.
